Training And Development

Customer Service Supervisor Training ProgramProgram ObjectivesKSA requirements Program Objectives At the program s conclusion participants shouldKnowledge be familiar with relevant university , good ground and federal policies , systems , procedures and regulations to ensure customer satisfactionSkill have alone private computer skills essential to efficiently string pass in the assign pee-pee unit be fitted to mobilize a variety of hostile and unpleasant customer situations be workmanlike in managing staff and the customer service work unitAbility hear and adapt to different customer communication styles and ethnic backgrounds and to sleep unneurotic and resolve their needs adopt brilliant time charge procedures while adhering to relevant rules , processes and directives assume effective problem resolving procedur esProgram AgendaModule and rationale Goals Training Methods1 . Policies and ProceduresIn for a CSS to in effect operate at heart the work unit he /she must first be familiar and be qualified to work indoors required polices and procedures .

- understand and work within the constraints of relevant universitystate and federal policies , systems , procedures and regulations 1 day workshopPPT , individual , braces and group activities (Participants will be provided with a folio in all documentation for future reference2 . in the flesh(predicate) Computer SkillsIn for a CSS to effectively operate within the work unit he /she must be inform ed and able to use university learning syst! ems and databases , together with a number of software program applications .- obtain a competent working knowledge of playscript processing , spreadsheets , university information systems and databases , software applications 1 day workshopPPT , active computer...If you want to get a full essay, order it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay